What information does Imperial Evergreen Casket Corporation collect and why?
We collect information you provide when you place an order, register with us, send us an e-mail or call us. This information may include the following:

Your name
Your mailing and/or shipping address
Your e-mail address
Your phone number
Your credit card number

Who does Imperial Evergreen Casket Corporation share information with?
We will share personal customer information with our agents, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our Web site; communicating to customers; providing customer service; enhancing and improving customers' shopping experiences; enabling access to our partners' sites; and completing credit card transactions. These third parties are not allowed to use this information for any purpose except fulfilling orders and servicing your questions.

In addition, we may combine the information you provide while online at www.timeless-tributes.com with information you've provided Imperial Evergreen Casket Corporation in the past, in order to provide a better shopping experience for you.

Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your permission or you have been notified. Imperial Evergreen Casket Corporation reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. Imperial Evergreen Casket Corporation will have no legal liability for such disclosures.

We may also provide information to other organizations for fraud protection and credit risk reduction. We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal information that can identify any individual person.

How does Imperial Evergreen Casket Corporation handle contest and survey responses?
Periodically, Imperial Evergreen Casket Corporation will invite customers to participate in contests and surveys. The information we collect from these contests and surveys may be associated with individual customer accounts and used by Imperial Evergreen Casket Corporation to improve your overall customer experience. The information will only be shared with third parties in aggregate form; no individual information will be given to third parties unless we have your prior permission or you have been notified.

How safe is it to order products on www.timeless-tributes.com?
Your order is secure because we use Secure Socket Layer (SSL) encryption for every transaction. If you are using Netscape Navigator or Microsoft Internet Explorer as your web browser, your transactions are fully encrypted and secure when you buy. If your current browser does not support SSL encryption, simply download a free copy of an SSL-compatible browser and restart your transaction.

What technical devices and processes does www.timeless-tributes.com use to collect information about me?
We use technology that allows us to identify what type of browser you are using, the web site from which you enter www.timeless-tributes.com and the pages you view as you tour our site. This technology helps us compile aggregate statistics about our online guests and their use of www.timeless-tributes.com, which allows us to make improvements in design and content to better serve you.

What is an IP address and how does www.timeless-tributes.com use it?
An IP address is a number that is assigned to your computer when you are using your browser on the Internet. Like most web sites, the servers that serve our Web site automatically identify your computer by its IP address. We do log IP addresses and we use them to monitor things like the number of visitors that visit our web site.

How do I access and make changes to my preferences to receive e-mail?
When you establish a www.timeless-tributes.com account, your account automatically indicates that you want to receive promotional information from Imperial Evergreen Casket Corporation regarding news about new TimelessTributes products, services and events. In addition, it automatically indicates that you would like to be informed about special offers, products and free samples from Imperial Evergreen Casket Corporation partners. If you do not want to be contacted by Imperial Evergreen Casket Corporation for promotional purposes, please call 1-866-468-4996 or email support@timeless-tributes.com to speak to a customer service representative.

How do I access and make changes to my personal information?
You can update any of your personal information by calling 1-866-468-4996 or email support@timeless-tributes.com and speaking to a customer service representative.

How secure is my www.timeless-tributes.com account information?
Imperial Evergreen Casket Corporation has security measures in place to protect the loss, misuse and alteration of your information. Only select employees and agents of www.timeless-tributes.com have access to this information. This information is accessed for the sole purpose of completing your order.

Does Imperial Evergreen Casket Corporation ensure the security and privacy practices of other sites to which it links?
While we carefully select the Web sites to which we link, we are not responsible for the privacy practice or the content of these Web sites. When you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Imperial Evergreen Casket Corporation privacy policy. We encourage you to read that policy before submitting any personal information.

How will I know when Imperial Evergreen Casket Corporation changes its privacy policy?
Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. If our information practices change materially, we will post the policy changes on the privacy page of this web site to notify you of these changes. You should check our web site periodically for more information on how we use the data we collect.

How do I contact Imperial Evergreen Casket Corporation if I still have questions?
You may contact us by using the "SUPPORT" link on the navigation bar. We try to reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We may also file your comments and share them with our customer care team to improve our service in the future. Your personal information will only be shared with third parties in the event that we need to follow up with specific order-related questions or comments; the third parties will not use your information for promotional or any other purposes.