General
FAQ (back)
How long does it take to create a
tribute video?
What are the benefits for the family?
What are the benefits for your funeral home?
How many videos can I make?
How do I update my software?
Where is your company located?
What type of music do you provide?
How easy is the TimelessTributes™ program to use?
Do you provide training?
What type of support is available?
What type of computer do I need?
Can I use any music and graphics I want?
What are your plans for the future?
Where can I see samples?
How does TimelessTributes™ compare with services that
create the video for me?
How much of my time is required to create a TimelessTributes™
video?
How long is the average TimelessTributes™ video?
Where are the TimelessTributes™ videos usually played?
------------------------------------------------- Answers to Questions
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How long does it take
to create a tribute video?
i. Select and scan photos (15-
60 minutes)
You will need the photos in a digital format such as a JPG or BMP. Time
may be required to scan the photos in to your computer.
ii. Create the Tribute (10 – 60 Minutes)
Arrange the photos, choose the music, choose the transitions and effects,
then publish.
iii. Edit the Tribute (5 to 30 minutes)
Review the video you created with the family. They might suggest a different
order for the pictures, a change in background or music. These modifications
are easy and further personalize the TimelessTributes™ video.
What are the benefits for the
family?
Our funeral homes continue to receive heart-warming
letters of appreciation from families for TimelessTributes™. Providing
TimelessTributes™ during visitation and the memorial service reminds
family and friends that they are grieving a loss and celebrating a life.
Publishing TimelessTributes™ to the Web is most valued by families
as they can share this commemorative video with friends and relatives
across town or around the world. In addition providing DVD copies enable
several family members to have a wonderful keepsake.
What are the benefits for your
funeral home?
Increased referrals, word-of-mouth advertising,
expanded interaction with the community, enhanced personalization of service,
personal appreciation of the families…to name a few. We all appreciate
the opportunity to do something nice for someone, and a TimelessTributes™
video is perhaps one of the most memorable gifts you can provide. Increasing
your customers’ satisfaction stimulates referrals… as they
show the TimelessTributes™ video to friends and family. Also, linking
TimelessTributes™ to your website draws visitors, increasing your
Web Traffic.
How many videos can I make?
Unlimited. Make as many as you want. There are
not “per-use” fees. Make them for your services and as a marketing
tool. For example, offer free or low-cost TimelessTributes™ to celebrate
senior wedding anniversaries (e.g. 25, 40, 45, 50). Also, consider offering
them for celebrating Memorial Day, All Saints and other remembrance services.
How do I update my software?
You will receive free upgrades as long as you are
paying the yearly Music/Graphics license fee. As we will be enhancing
the product dramatically, we want you to have the best we can offer. Customer
feedback continues to drive our development.
Where is your company located?
Our offices are at 6952 Greenwood Street, Burnaby,
BC V5A1X8 (866) 468-4996.
What type of music do you provide?
Our optional music library offers Americana, classical,
country, easy listening, ethnic, light jazz, patriotic, spiritual and
a collection of compilations from selected genre. Read All About Music
to learn more.
How easy is the program to
use?
Very easy. Watch the video tutorial to see how
to create a TimelessTributes™ videofrom start to finish. You can
also download our demo, and play with it yourself. Your first video takes
the most time, exploring graphic options, learning our music and developing
your own style. By your 3rd or 4th video you can expect to create a TimelessTributes™
video in 10-15 minutes (plus the time to scan-in the photos).
Do you provide training?
For free, we provide training videos, examples
and a growing set of on-line support tools. You can also purchase support.
Please write us at support@timeless-tributes.com
for more information.
What type of support
is available?
The software is priced for self-help, we provide
extensive information online. If you would like personal assistance via
the phone and have our consultants help you create your 1st few videos
and integrate them into your business, we encourage you to sign up for
one of our support packages. If you’re familiar with computers you
will find the program extremely simple. But, most of us are too busy to
become PC gurus, our paid-for support can help you through whatever learning
curve you need. We’re there to help! .
What type of computer
do I need?
A PC with a processor speed of 1 GHZ or higher,
512MB of RAM and Windows XP or Windows 2000 as your operating system.
You’ll want at least 5GB of free space on your hard drive to store
the photos and shows you will produce. In addition, if you want to create
DVD’s, you’ll need a DVD burner – we like the Plextor
brand. They work well and cost from $150-$250.
Can I use any music
and graphics I want?
The software can use any music in an MP3 format.
Also you can use or graphics or incorporate your own backgrounds. However,
you will want to make sure you have the rights to use other graphics and
Music. Please read "All About Music", it explains
the legal issues.
What are your plans
for the future?
To remain the leader in this field we realize we
will have to continue to enhance our products and services to stay ahead
of market trends. We will continually be enhancing our software to meet
yours customers’ changing needs. In addition, we will be expanding
our music and graphics library to support various themes (sports, hobbies,
avocations, etc.).
Where can I see samples?
Visit our website at www.timeless-tributes.com/us/samples.html
for some great examples.
How does TimelessTributes™
compare to services that create the video for me?
Scanning in the photos is most of the work. Once
you create 2-3 video with TimelessTributes™ you will find that doing
it in house is actually faster and less stressful. You won’t be
worrying about getting the video back in time or making last-minute changes.
(Also, since there are no “per-use” fees, the only cost you
have is you’re time.).
How much of my time
is required to create a TimelessTributes™ video?
Your first show will take 15 minutes – 5
hours… depending how much exploring you do. If you purchase the
music & backgrounds option, you will want to explore music & graphics
as well create a few test videos to develop your own style. Once you’re
familiar with the software, most funeral directors report spending from
15-30 minutes creating a TimelessTributes™ video (plus the time
required to scan the photos.).
How long is the average
TimelessTributes™ video?
Five to seven minutes using 6-8 photos per minute…
a few shows have approached 15 minutes. (The maximum video length is 22
minutes and 300 photos).
Where are TimelessTributes™
videos usually played?
Besides being played on the Web 24-7, they are
played during visitation and at the memorial service. Many Funeral Homes
set-up the video near the guest book area and have the show automatically
repeats with a 2-minute pause between performances. |